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AIF-C01 practice question: Responsible AI and guardrails (5 of 5)

Guidelines for Responsible AI A free question from our original AIF-C01 practice exam. Try it, then open the answer to see why each option is right or wrong.

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A council is designing a benefits advice chatbot.

Many residents are elderly or not confident online, and some need help in a second language. Benefit decisions can affect rent and food for a household.

Which design choice BEST reflects human-centered design for this service?

Choose one answer.

  1. A. Plain-language answers, with a clear and always-visible option to reach a human advisor by phone or in person.
  2. B. Detailed legal answers with citations to every regulation, so that residents can check the rules themselves.
  3. C. Hide the human-advisor option until a resident has tried the chatbot three times, to reduce call volume.
  4. D. A fast chatbot that answers in English only, with identical wording for every resident, to keep running costs low.
Show the answer and explanation

Answer: A

  • A. Right: Correct. Plain language and an easy route to a person suit residents who may struggle online or in a second language. A human route matters when decisions affect rent and food.
  • B. Wrong: Citations help professionals, but dense legal text is hard for many residents to read. It can overwhelm people who need help, and they may give up.
  • C. Wrong: Hiding human help to cut calls blocks the residents who most need it. It treats the service as a cost to control rather than a need to meet.
  • D. Wrong: English-only answers leave out residents who need another language. Low cost does not justify excluding them from a public service.

Explanation

Human-centered design starts from the needs of the people who use a service, including those with limited digital skills and language needs. It also gives clear routes to a person when the stakes are high. This question tests applying that principle to a public-facing AI service.

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