Support plans and resources: CLF-C02 study notes and practice questions
What to know about Support plans and resources for the CLF-C02 exam, from the Billing, Pricing, and Support domain (12% of the exam guide), then 2 free questions to test it. Part of the CLF-C02 study guide.
Support questions ask which plan gives a stated level of help, or where to find a resource.
AWS Support plans
The CLF-C02 exam guide was written for these plans:
Plan
Highlights
Basic
Free for every account: documentation, re:Post, AWS Health Dashboard, core Trusted Advisor checks, account and billing help
Developer
Business-hours email access to support engineers, for testing and early development
Business
24/7 phone, chat and email access; full Trusted Advisor checks; under 1-hour response for production systems down
Enterprise On-Ramp
A pool of Technical Account Managers; 30-minute response for business-critical systems down
Enterprise
A designated Technical Account Manager (TAM), Concierge billing support, 15-minute response for business-critical systems down
AWS is updating its plans: Developer, Business and Enterprise On-Ramp end on January 1, 2027, replaced by Business Support+ and Enterprise Support. For the exam, learn the plans above and the rule of thumb: the higher the plan, the faster the response and the more personal the guidance, with a TAM at the Enterprise level.
Other help
Resource
What it gives
AWS Trusted Advisor
Checks for cost savings, performance, security, fault tolerance and service limits
AWS Health Dashboard
AWS events and scheduled changes that affect your resources
AWS re:Post
Community Q&A run by AWS
AWS Knowledge Center, documentation, whitepapers
Self-service answers and best practices
AWS Partner Network (APN)
Consulting and technology partners to help build on AWS
AWS Professional Services
AWS’s own experts for large projects
AWS Trust & Safety team
Report abuse, such as spam or attacks coming from AWS resources
Common traps
Basic plan and phone support. Basic has no technical support cases with engineers; 24/7 phone access starts at Business.
TAM on lower plans. A designated TAM is an Enterprise feature.
Health Dashboard vs Trusted Advisor. Health shows AWS events affecting you; Trusted Advisor checks your own setup.
A company wants a service that inspects its AWS account and recommends ways to save money, improve performance and availability, and close security gaps.
Which AWS service does this?
Choose one answer.
AA. AWS Artifact, which provides compliance reports and agreements
BB. Amazon Polly, which converts text into lifelike speech
CC. AWS Cost Explorer, which charts and forecasts spending
DD. AWS Trusted Advisor, which recommends ways to improve an account
Show the answer and explanation
Answer: D
A. Wrong: Artifact gives on-demand access to compliance reports and agreements with AWS. It does not inspect your resources for savings or security gaps.
B. Wrong: Polly creates spoken audio from text, and it has nothing to do with account checks or cost recommendations.
C. Wrong: Cost Explorer charts past spending and forecasts future costs. It does not check resources for security gaps or availability problems.
AWS Trusted Advisor inspects the account and recommends improvements for cost, performance, availability and security. Artifact provides compliance documents, Polly is a speech service, and Cost Explorer analyzes spending rather than checking resources.
During a service incident, an operations team wants to know whether the AWS problem affects its own resources.
It also wants notifications about planned AWS activities that will affect those resources.
Where should the team look?
Choose one answer.
AA. AWS Cost Explorer, which charts past spending by service
BB. AWS Marketplace, where vendors sell software and services
CC. The AWS Health Dashboard
DD. AWS Artifact, which provides compliance reports
Show the answer and explanation
Answer: C
A. Wrong: Cost Explorer shows spending and usage over time. It does not report events that affect your resources or planned activities.
B. Wrong: Marketplace is a catalog for buying software. It does not show incidents or maintenance for your own resources.
C. Right: AWS Health gives ongoing visibility into events that affect your resources and accounts, and it helps you prepare for planned activities. The dashboard requires no setup. Learn more: What is AWS Health? (opens in a new tab)
D. Wrong: Artifact provides compliance reports and agreements. It does not show service incidents or maintenance affecting your resources.
Explanation
The AWS Health Dashboard shows events that affect your own resources and accounts, and it covers planned activities, so it answers both needs. The other services cover spending, buying software, or compliance documents.
Want more on Support plans and resources? The 5 full-length practice sets have 10 more Support plans and resources questions, 325 in all, none of them in the free exam. One payment of $14.99, no subscription. See the practice sets →